Description of Users and Acceptance of Terms
The Information We Collect and How We Use It
In the course of operating the Services, Frequency collects or receives the following types of information (which may be considered “personal information” in certain instances) and uses such information as described herein:
We collect contact information through our Services; the contact information collected varies depending on the webpage or area of the Platform, but typically includes some combination of your name, email address, company information, and any information you provide in messages to us. We use such contact information for purposes such as registering Customers for an account, responding to, and following up regarding, your inquiries, providing you with requested information, sending you email alerts (including marketing emails), or engaging in a business relationship for the provision of the Services.
In order for us to process Customer payments for use of the Services, Customers will be required to provide certain billing information, such credit card number, expiration date, bank account information, billing address, activation code, and similar information.
Like most websites today, we automatically collect certain information when Visitors visit the Website and when Customers use the Platform. The log files contain data about the nature of such access, including the device’s IP address, user agent string (e.g., operating system and browser type/version), and referral URL (i.e., the external source used to access the Services and sections of the Website viewed). We may use these log files for purposes such as assisting in monitoring and troubleshooting errors and incidents, analyzing web traffic, or optimizing the user experience.
• Session Cookies: We use session cookies to make it easier for you to navigate our Services. A session ID cookie expires when you close your browser.
• Persistent Cookies: A persistent cookie remains on your hard drive for an extended period of time or until you delete them. You can remove persistent cookies by following directions provided in your web browser’s “help” file. To the extent we provide a log-in portal or related feature on our Services, persistent cookies can be used to store your passwords so that you don’t have to enter it more than once. Persistent cookies also enable us to track and target your interest to personalize your experience using the Services.In some cases, we may associate information that you have provided to us (e.g., email address) with the cookies that we use. In addition to facilitating the purposes described above, this is useful in understanding your engagement with other content related to our Services (e.g., email open rates, URL clickthroughs, etc.).If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, certain aspects of the Services may not function properly or as intended.
For Google Analytics, please visit: https://www.google.com/analytics
For Mixpanel, please visit: https://mixpanel.com/
Ad Interaction Data
Certain features and functionalities of our Services are based on your location. In order to provide these features and functionalities, we may, with your consent, automatically collect geolocation information from your device via your browser’s location services. This consent may be provided by you on the device level (e.g., you have consented to location services generally through your browser’s settings) or by accepting our request for geolocation access on the Services. Please consult your browser’s documentation regarding how to turn off location services. If you disable location services, you may not be able to use the full array of features and functionalities available through our Services.
In an ongoing effort to better understand interactions with the Services, we might analyze Visitor and Customer information in aggregate form to carry out, maintain, manage, and improve operations in connection with the Services. This aggregate information does not identify any individual, including you, personally. We may share this aggregate data with our affiliates, agents, and business partners and/or commercialize it in a variety of ways. We may also disclose aggregated user statistics in order to describe the Services to current and prospective business partners and to other third parties for other lawful purposes.
Disclosure to Public Authorities
We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
Sharing with Third Parties
We may also engage other companies and individuals to perform certain business-related functions on our behalf in connection with our Services. Examples may include cloud hosting providers, technical assistance and security, database management/back-up services, analytics, digital marketing (e.g., marketing automation), customer relationship management, and customer service. These other companies will have access to your information only as necessary to perform their functions and to the extent permitted by law. We may also share your information with any of our parent companies, subsidiaries, affiliates, or other companies under common control with us in order to support (i) the marketing, sale, and delivery of any products or services; and (ii) the other purposes described herein.
Opt-Out for Email Marketing and Certain Other Communications
You may also manage your receipt of marketing communications by clicking on the “Unsubscribe” link located on the bottom of an applicable Frequency marketing email and following the instructions found on any page to which the link may take you, or by contacting us at email@example.com. In all such cases, please allow us a reasonable time to process your request.You cannot opt out of receiving administrative, support, or transactional e-mails.
How We Protect Your Information
We take commercially reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.
Retention of Personal Information
Important Notice to All Non-US Residents
Our servers are located in the US. If you are located outside of the US, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US. Your decision to provide such data to us, or allow us to collect such data through our Services, constitutes your consent to this data transfer.
Your California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact Frequency via email at firstname.lastname@example.org.
Do Not Track
Frequency does not respond to “Do Not Track” settings or other related mechanisms at this time.
Links to External Websites
How to Contact Us